Returns, Refunds & Replacements

Last updated: 9 October 2026.

This policy applies to orders supplied on ppecart.com by Triotex International Private Limited, GSTIN 24AALCT0992Q1ZK. Your rights under applicable Indian consumer protection law are separate from our optional commercial return conditions.

Damaged, defective, incorrect or misdescribed goods

Contact PPE CART if goods are damaged, defective, spurious, missing, incorrectly supplied or materially different from the description or agreed specifications. Stop using equipment that may be unsafe.

We assess the issue and arrange an appropriate refund, replacement, repair or other remedy under applicable Indian law. We do not require you to accept store credit instead of a refund you are entitled to. A supplier's warranty process does not prevent you raising your complaint with us.

If goods are not supplied or arrive late against the stated delivery schedule, contact us for the applicable resolution. Any statutory exception, including relevant force majeure provisions, is assessed under the applicable law, not treated as a blanket refusal of a refund.

Change of mind and customer-selected size

We do not offer a general change-of-mind return or size-exchange service for India orders unless an offer is expressly stated on the product or agreed quotation before purchase. Check sizes, colours, specifications and suitability before ordering.

Used, washed, altered, contaminated, personalised, printed, embroidered, made-to-order and opened hygiene-sensitive goods are not accepted for an optional change-of-mind return. These restrictions do not exclude remedies for damaged, defective, incorrect or misdescribed goods under applicable law.

How to raise a request

Sign in, open your order and under Support & returns choose Contact support or Request return / replacement. Guests can sign in or activate the account linked to their order for private support. You may also contact hello@ppecart.com or use the Contact page without an account.

Include your order number or proof of purchase, affected product and quantity, delivery date, issue and preferred resolution. Relevant photos help us check damage and incorrect goods. Keep packaging and labels where possible, but do not treat them as a requirement to deny a statutory claim.

Report visible transit damage, missing items and incorrect goods promptly, ideally within seven days of delivery. This assists investigation and does not impose a seven-day deadline on legal consumer rights.

Return instructions and costs

Contact us for the correct return address and safe handling instructions before sending goods. A request is not automatic approval or a courier booking. We may need to inspect the product; do not send contaminated or hazardous equipment without instructions.

For goods confirmed as defective, incorrectly supplied or otherwise requiring a remedy, we arrange or reimburse reasonable return costs as appropriate under applicable law. We do not apply change-of-mind restocking deductions to these claims.

For an optional return expressly agreed before purchase, any customer-paid return freight or disclosed charges follow that offer. No undisclosed return fee is imposed after purchase.

Refunds and replacements

Approved refunds normally return through the original payment method. We aim to process an approved refund within five business days after the assessment is complete, subject to any shorter period required by law. Bank or payment-provider posting can take longer.

Refunds reflect the amount actually paid for the affected goods and applicable refundable charges. Credit notes and payment refunds are separate steps; we confirm the refund when processed. Replacements depend on availability, and we will not substitute another product without your agreement.

Custom or bulk quotation conditions do not remove applicable consumer remedies for a supply failure.

Complaints and escalation

Keep the order or ticket reference and request a review if your issue is unresolved. Consumer complaints are acknowledged within 48 hours and addressed within one month as required by the applicable e-commerce rules.

You may seek assistance from the National Consumer Helpline or an appropriate consumer authority where applicable. Commercial reseller purchases can have different coverage from purchases qualifying as consumer transactions.