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  1. Overview

At PPE CART, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. This Returns & Refunds Policy explains your rights, as well as our obligations, in relation to returns, exchanges, and refunds.

  1. Eligibility for Returns
  • Time Frame: You can request a return within 7 days of receiving your order, regardless of the product category.
  • Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items cannot be returned due to hygiene and safety reasons. This includes, but is not limited to, PPE like masks, gloves, and respirators, unless they are faulty or incorrectly supplied.
  1. How to Initiate a Return
  • Raise a Request: To start a return, please log in to your account and raise a return request from the “Orders” section. Provide the order number and the reason for the return.
  • Return Authorization: Once your request is reviewed, we will provide you with a return authorization and instructions on how to send your item back.
  • Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
  1. Refunds
  • Processing Your Refund: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within [insert time frame, e.g., 5-10 business days].
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent).
  • Partial Refunds: Partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  1. Exchanges
  • Exchange Process: If you need to exchange an item for a different size, color, or a replacement due to a defect, please raise a request in the “Orders” section to check availability. Exchanges are subject to product availability and must meet the return conditions outlined above.
  • Shipping for Exchanges: The customer is responsible for the shipping costs for the exchanged item unless the exchange is due to a defect or error on our part.
  1. Damaged or Faulty Products
  • Reporting Issues: If you receive a damaged or faulty product, please raise a request in the “Orders” section within 48 hours of receiving your order.
  • Resolution: We will arrange for the product to be returned at our expense and offer you a replacement, repair, or full refund.
  1. Non-Receipt of Refund
  • Checking Your Refund: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • Further Assistance: If you’ve done this and still have not received your refund, please raise a request in the “Orders” section for further assistance.
  1. Changes to This Policy
  • PPE CART reserves the right to modify or update this Returns & Refunds Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the effective date of any changes constitutes your acceptance of the updated policy.
  1. Contact Us
  • If you have any questions or need further assistance regarding our Returns & Refunds Policy, please raise a request in the “Orders” section or contact us at HELP CENTER

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