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Help Center

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Payments & Billing

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Order Issue FAQ's

What should I do if I received the wrong items in my order?

If you received the wrong items, please contact our customer service team immediately at [insert contact details] with your order number and a description of the incorrect items. Our team will assist you in processing an exchange or refund, depending on your preference and the circumstances.

Can I cancel or modify my order after it has been placed?

Once an order is confirmed and processed, we begin preparing it for shipment, and changes or cancellations may not be possible once your product is dispatched. However, if you contact us promptly (within 1-2 hours of placing your order), we strive best to accommodate your request.

How can I track the status of my order?

To track your order, simply log in to your PPE CART account and navigate to the “Track Your Order” section. Put order tracking number with billing email sectionsYou can also find tracking information in the shipping confirmation email you received once your order has been dispatched.

I received damaged or defective items. What should I do?

We apologize for any inconvenience caused. If you receive damaged or defective items, please contact our customer service team within 7 days of receiving your order. Provide photos of the damaged products along with your order number, and we will arrange for a replacement or refund, depending on analysing situation.

My order hasn’t arrived yet, and the tracking shows no updates. What should I do?

If your order is delayed or there are no updates from the courier, please reach out to our support team with your order number. We’ll assist you in resolving the issue by contacting the shipping carrier and providing updates as soon as possible.

Why was my order delayed?

Order delays ususally occur due to a number of significant reasons, including high demand, shipping carrier issues, or unexpected stock shortages. We strive to keep delays to a minimum and appreciate your understanding. If your order is delayed, our customer service team will inform you of the reason and provide a revised estimated delivery date.

How do I request a refund for an order?

If you believe you are eligible for a refund due to incorrect items, damages, or delays, please contact our customer support team within 7 days of receiving your order. Include your order number and any supporting evidence (such as photos of the damaged items), and we will guide you through the refund process.

Payments & Billing FAQ's

What payment methods do you accept?

We accept a myriad of secure payment options including credit cards (Visa, Mastercard, American Express), wire transfers, apple pay and after pay for qualified business accounts. For large orders, we also offer purchase order (PO) based payments. All payments are processed through our secure payment gateway to ensure your financial information remains protected.

How can I set up a business account with net 30 payment terms?

To apply for net 30 payment terms, your business must complete our credit application process. Submit your company details, trade references, and bank information through your account dashboard or contact our accounts team at PPE CART. Applications typically take 2-3 business days to process. New accounts may have a predetermined credit limit which can be reviewed after 6 months of consistent payment history.

How do I get a copy of my invoice or receipt?

All invoices and receipts are automatically emailed to the billing email address associated with your account. You can also access your complete billing history and download invoices anytime by logging into your PPE CART account and visiting the “Billing & Invoices” section. If you need assistance locating a specific invoice, contact our billing support team.

What is your bulk ordering discount structure?

We offer tiered volume discounts starting at orders over a particular order amount. The discount percentage increases with larger order value.

Volume discounts are automatically applied at checkout based on your order total.

Do you charge sales tax?

Sales tax is charged based on your shipping destination and applicable state/local tax regulations. If your organization is tax-exempt, please submit your valid tax exemption certificate through your account dashboard or email it to our sales team. Once verified, your account will be updated to reflect tax-exempt status for future purchases.

What is your billing dispute resolution process?

If you notice any discrepancies in your billing or have concerns about charges, please contact our billing support team within 30 days of the invoice date. Include your order number and detailed information about the dispute. Our team will investigate and respond within 2 business days. Any confirmed billing errors will be corrected and refunded within 5-7 business days.

Product Information FAQ's

Are all products listed on PPE CART available for immediate purchase?

At PPE CART, Product availability may vary. Some products may be in stock for immediate shipment, while others may have lead times due to higher demand or scarcity. Please check the product page for specific availability and estimated delivery times. You can also contact our customer service team for the most up-to-date information.

How can I find the right PPE for my specific needs?

* Use the search bar: Search for specific product names or keywords (e.g., “safety glasses,” “gloves”).

* Browse product categories: Explore the various PPE categories on the website.

* Use filters: Utilize filters to narrow down your search by product type, brand, size, price, and more.

* Contact our customer service team: Our knowledgeable team can assist you in finding the right PPE based on your specific job requirements and industry.

What are the certifications and standards that PPE products on PPE CART comply with?

PPE CART prioritizes the sale of the highest quality and compliant products. Many products on our platform comply with relevant industry standards and certifications, such as:

* ANSI: American National Standards Institute

* OSHA: Occupational Safety and Health Administration

* CE: Conformité Européenne (European Conformity)

* ISO: International Organization for Standardization

* ASTM: American Society for Testing and Materials

How can I ensure the quality of the PPE products I purchase?

* Check product descriptions and specifications: Carefully review product details, including materials, certifications, and intended use.

* Read customer reviews: See what other customers have to say about the quality and performance of the products.

* Contact our customer service team: Inquire about product quality, return policies, and any warranties offered.

What is the return policy for PPE products?

Please refer to our Return Policy page for detailed information on returns and exchanges. Generally, returns may be accepted within a certain timeframe if the products are unopened, unused, and in their original condition.

Can I request a product sample?

For some products, sample requests may be available. Please contact our sales team to inquire about sample availability and any associated costs.

How do I know the correct size for PPE items like gloves or safety shoes?

* Refer to size charts: Most product pages include size charts to help you determine the correct size.

* Consult our customer service team: Our team can provide guidance on sizing and fit.

Care and maintenance instructions may vary depending on the specific type of PPE. Please refer to the product packaging or care labels for specific instructions.

Where can I find more information about a specific product?

You can find detailed information about a specific product on its individual product page. This may include product descriptions, specifications, images, customer reviews, and safety data sheets (SDS).

Security & Privacy FAQ's

How does PPE CART ensure the security of customer data?

At PPE CART, we prioritize data security by implementing robust encryption protocols and adhering to industry-standard security measures like PCI DSS compliance. We use SSL/TLS for all data in transit, store data in secure, replicated data centers, and maintain strict access controls to protect your information.

What measures does PPE CART take to protect product information from unauthorized access?

Our platform employs advanced security features such as firewalls, intrusion detection systems, and regular security audits to safeguard product information. We also use a multi-tenant architecture hosted on Google Cloud Platform, ensuring that product data is secure and accessible only to authorized users.

Does PPE CART comply with data protection regulations like GDPR?

Yes, we are committed to compliance with global data protection laws including GDPR, CCPA, and others relevant to our operations. Our practices include data governance, consent management, and respect for data subject rights, ensuring we meet these regulatory standards.

How does PPE CART handle privacy for users browsing our site?

We respect user privacy by using cookies only for enhancing site functionality and user experience, not for tracking without consent. Our privacy policy is transparent about data usage, and we provide options for users to manage their cookie preferences.

What should I know about the security of transactions on PPE CART?

Transactions on PPE CART are secured through state-of-the-art SSL encryption, ensuring that all payment details are protected during transmission. We do not store credit card information on our servers, further reducing risk.

How does PPE CART ensure the privacy of business communications on the platform?

All communications within PPE CART are encrypted, and access to these communications is strictly controlled. We also enforce policies to prevent data leakage, ensuring that business interactions remain confidential.

Can I control who within my organization has access to our data on PPE CART?

Absolutely. PPE CART allows you to set up role-based access controls, meaning you can specify which employees have access to what data. This helps maintain internal data security and privacy.

What happens if there's a security breach at PPE CART?

In the unlikely event of a security breach, we have protocols in place for immediate response, including notifying affected users, conducting a thorough investigation, and implementing fixes to prevent future incidents. We also comply with legal requirements for breach notifications.

How does PPE CART protect against cyber threats like phishing or malware?

We employ multiple layers of security including email filtering for phishing attempts, real-time malware scanning, and regular updates to our security systems to combat evolving cyber threats. Additionally, we conduct regular training for our staff to recognize and mitigate such risks.

Is my company's data used for any purposes other than transactions on PPE CART?

No, your company’s data is used strictly for facilitating transactions, improving your shopping experience, and for necessary communication. We do not use this data for secondary marketing or share it with third parties without explicit consent.